Policies & Guidelines

Complete policy set for HR, Administration, Recruitment, Payments, Refunds, Business compliance and legal structure of SRPM Aspire Education & Welfare Society.

HR Policy

Equal Opportunity: No discrimination based on religion, caste, gender, disability.
Recruitment & Selection: Written tests/interviews/verification.
Employee Conduct: Punctuality, ethics, confidentiality.
Performance Review: Regular evaluation with measurable goals.
Training & Development: Workshops/seminars/training support.
Leave & Benefits: Statutory leaves + health facilities.

Administration Policy

Office hours & attendance rules
Asset usage & maintenance
Beneficiary/donor data security
Official communication via email/phone/social
Health, safety & workplace hygiene

Recruitment Policy

Vacancy notifications through posters/website/social media
Eligibility criteria based on skills, education, experience
Written exam/interview/document verification
Formal offer letter with details
Probation evaluation before confirmation

Payment Gateway & Security Policy

UPI, Cards, Net Banking, Wallets
Partners: Axis, Razorpay, Paytm, Instamojo, Stripe, Worldline
SSL/TLS, PCI-DSS, encrypted transaction layer
Secure donor/financial data handling
Instant SMS/email confirmation
Fraud monitoring

Payment Refund Policy

45-day replacement for defective items
No refunds on used materials
Donations are non-refundable (except special cases)
Complaint review within 5–7 days

Business Policy

Complies with GST & tax laws
Invoices/receipts for all purchases
80G receipts for eligible donations
Proper accounts & record maintenance
Customer support & grievance handling

Payment Terms & Conditions

Payment deadlines communicated clearly
Late fees may apply
Advance payment required for materials/courses
Cancellation/modifications must be written

Contact & Legal Information

SRPM Aspire Education & Welfare Society
C-23, Vidhya Nagar, Hoshangabad Road, Bhopal (M.P.) 462026
Mobile: 9424841126
Email: srpmprojects@gmail.com